Return & Refund

At Gratismart, we want you to have a smooth and satisfactory shopping experience. If you receive an eligible product that is damaged, defective or incorrect, please contact us for assistance.

1. Eligible Return Reasons

A return or replacement request may be considered in situations such as:

• Product received in damaged condition.
• Product received with a manufacturing defect.
• Incorrect product received.
• Product materially different from the product ordered.

2. Condition of the Product

Products returned for an eligible reason should generally be unused and in their original condition, packaging, tags, accessories and other materials, wherever applicable.

Products that have been used, damaged after delivery or altered by the customer may not qualify for return or replacement.

3. How to Request a Return

To request a return or replacement, please contact us with your order number and details of the issue.

For damaged, defective or incorrect products, we may request photographs or videos showing the product and packaging to help us verify the issue.

4. Return Review

Once your request is received, our team may review the information provided and determine the appropriate resolution based on the product, condition and circumstances of the request.

5. Replacement

Where applicable, an eligible product may be replaced subject to availability. If the same product is unavailable, another resolution may be offered where applicable.

6. Refunds

If a refund is approved, the applicable refund amount will generally be processed through the original payment method or another suitable method communicated by our customer support team.

The time required for a refund to appear in your account may depend on the payment provider or financial institution.

7. Order Cancellation

Cancellation requests should be submitted as soon as possible after placing an order. Once an order has been processed, packed or shipped, cancellation may not be possible.

8. Non-Returnable Products

Certain products may not be eligible for return due to their nature, hygiene considerations, customization or other applicable restrictions. Any product-specific return restrictions may be mentioned on the respective product page.

9. Contact Us