At Gratismart, we aim to process and deliver your orders safely and efficiently. This Shipping Policy explains the general process for orders placed through our website.
1. Order Processing
Orders are processed after successful order confirmation and payment, where applicable. Processing time may vary depending on product availability, order volume and operational requirements.
Orders may not be processed on Sundays or public holidays and will generally be processed on the next available working day.
2. Shipping & Delivery
Orders are shipped to the address provided by the customer during checkout. Delivery timelines may vary depending on the delivery location, product availability, courier service and other factors.
Any estimated delivery timeline displayed on the website is indicative and may be affected by weather, public holidays, transportation delays, remote locations or circumstances beyond our reasonable control.
3. Shipping Charges
Applicable shipping charges, if any, will be displayed during the checkout process before you complete your order.
4. Order Tracking
Where tracking information is available, shipment tracking details may be shared with you through the contact information provided at the time of placing the order.
5. Incorrect Shipping Information
Customers are responsible for providing a complete and accurate delivery address and contact information.
Gratismart will not be responsible for delays or failed deliveries caused by incorrect, incomplete or inaccurate information provided by the customer.
6. Delayed Delivery
Delivery timelines may occasionally be affected by circumstances outside our control. If your order appears to be delayed, please contact our customer support team and we will assist you with the available shipment information.
7. Damaged Package
If your package appears visibly damaged or tampered with at the time of delivery, please document the condition of the package and contact us as soon as possible.
Photographs or videos of the package and product may be requested to help us review the issue.
8. Undelivered Orders
If a shipment cannot be delivered due to an incorrect address, unavailable recipient, refusal of delivery or repeated failed delivery attempts, the package may be returned to the sender.